VoIP technology has now become the hottest topic of the season as it is considered as a new default backbone for all the essential business communications. If we take a look at three years back, the researches predicted the smartly approaching end of PSTN and rapidly prevailing VoIP networks among business sectors especially in call center industry.
The replacement of PSTN with VoIP technology:
After becoming the part of this large-scale digital transformation in the telecommunication sector, VoIP technology has abandoned the traditional phone lines which have carried the entire phone conversations for the past century. Landlines are now becoming the part of history, and have replaced by optical fiber as they have a complete breakdown or no longer in service especially in International business sectors.
Most of the call centers have now authorized the end to landline services so that telecommunication sectors devote maximum resources to the VoIP and future communications technology.
Another fact is, according to the estimates, there are around 35% of businesses which are continued to rely on PSTN, and they can’t even handle the next-gen data and video conferencing. Primary rate interface (PRI) usually comes in third place, which is used by 13% of businesses, and some large companies are now using a mix of PBX, ISDN circuits, and T1 lines.
PBX phone systems:
Here comes the fourth category of telephony technologies, which is also the most recent. There are more than 9% of businesses that are using cellular networks as the main business line. That number might increase in the future as the workplace would also transform into the digital and mobile-first network of online businesses.
The result is simply backed up by different survey responses given by businessmen on why they have upgraded their phone lines. The major reason for switching to VoIP for 39% of respondents was that they look for a simple way to forward calls to their cell phone.
A reliable Voice UX system:
For those organizations that have still not implemented an advanced VoIP system, they are relying on poor sound quality. VoIP is generally associated with some early years of low-cost providers such as Google Voice and Skype. So, in 20 years since the inception of VoIP, the call center solutions providers have been working efficiently with sound engineers to maximize the quality of service. The Voice UX of VoIP technology is now impacted most by the bandwidth available and the stress on the network. For some small scale companies that are operating near the network capacity, VoIP only looks like an option in the cloud or over the cellular services.
The evolution of 5G:
In the next year, 5G will get more common in different locations. 5G will simply improve the VoIP call quality by significantly reducing or even eliminating the disturbance and jitteriness in calls, reduce the issue of data transfer losses and the much-dreaded dropped call.
As voice is better supported by VoIP technology, so most of the businesses especially call centers are relying on the technology to improve their operations. VoIP Terminator is also benefiting their customers to experience high-quality voice services; you can approach the professionals today for best results.