With the great popularity of VoIP business in Pakistan, it has been estimated that the VoIP market is soon going to expand and may get triple in size over the next three years. That’s the reason many business owners are trying to setup VoIP business in Pakistan as the market is growing rapidly and if done intelligently it can even become one of the most profitable businesses in Pakistan.
In order to run your own VoIP business, there are some significant infrastructure requirements, besides creating a marketing infrastructure.
Check out the brief guide and find the requirements to start your own VoIP business:
Choose what kind of line you would like to establish:
If you want to start your own VoIP business, the most important step is to consider what kind of line you need to establish first. VoIP service providers usually make business by using three ways, first, by directly offering services to companies and other corporations, second, by becoming a VoIP wholesale termination carriers, and thirdly by becoming the VoIP resellers. After selecting your niche, you need to manage your finances for the area you have selected.
Setting up a VoIP infrastructure with hardware & software requirements:
Establishing different software to run smooth operations is the most important need for your VoIP business. The software should efficiently control all the transactions, customer records, call routing and invoice & report creation in pre-paid or post-paid business model. Establishing the VoIP software usually comes in multiple ratings essentially based on the concurrent transactions it can manage; for instance, the most reliable software can handle more than 1000 concurrent calls and the normal kind of software can only handle 400 concurrent calls. Other than handling concurrent calls, there are several parameters such as stability, security, scalability, ease of operations, call connectivity efficiency, call routing mechanisms and numerous features that can dictate the choice of your software.
Servers and hosting:
The software is usually installed on the company’s class servers which are hosted in Internet data centers. They ensure reliable solutions with highest quality bandwidth so that your services do not go down. A person can lease the bandwidth from internet data centers around the world. The location of your IDC can be dependent on your target market or the quality of your IDC services.
Dialing software: (for making simultaneous calls)
A VoIP business owner should offer his customers the facility to make thousands of calls simultaneously from their personal computers (PC’s). This is usually known as a dialing software, which could be downloaded by the customer itself before making any calls. In case of call centers, you can provide an option to choose predictive dialers for making multiple calls at the same time based on agent’s availability.
The VoIP business should always offer a calling card facility to the calls centers or retail customers, who want to choose VoIP service providers, but do not have the internet access in their cell phones or have a device access at the time of dialing calls. In order to provide this option to your customers, you must ensure that your VoIP software supports the calling cards and has a DID (Direct Inward Dialing) number configured with it. Here, the DID is a local telephone number that your customers will dial into and then be greeted by the IVR voice system; it will ask them to add their destination number and the call would be automatically connected.
Inter-connect with wholesale terminating carriers:
Now in order to terminate the calls successfully to your customers, for retail and wholesale business both, you will be required to interconnect with several carriers around the world who can provide you numerous call termination destinations. When you connect with reliable wholesale termination carriers, you will have a great choice of choosing different rates and destinations in terms of cost & quality both. For instance, if you need to terminate calls to the USA, there would be multiple carriers who can offer you different rates and quality of services. That’s why so will need to find the reputable wholesale termination carriers who can offer best results in cost-effective rates.
Just like all other businesses, you will need to find prospects and customers after establishing a proper infrastructure and other hardware or software requirements. Now whether you are in a retail or wholesale VOIP business, you will need to find different customers to offer highly competitive rates with high-quality services.
Once you have established your VoIP business and finding customers, then you have to concentrate on offering best customer support which is a key element to get sales and leads. For more details, you can also get help from VoIP Terminator professionals who can guide you in the more professional way.