Call centers success requires a delicate balance between different things. But in case of outbound call centers, you need to measure different elements on which the success rate depends. Click here to learn how to run a successful call center in Pakistan
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If your business is at that point where you need to start ramping up lead conversions through outbound dialing process then choosing Predictive dialers is the best decision; as it collects a large amount of information about the agents handling calls. Click here for more details
VoIP hosted call center solutions let you seamlessly maintain up-to-date technology and focus on what really matters. Learn the difference between VoIP hosted call centers and on-premise call centers and consider why it's better to convert cloud-based call centers.
The concept of Ringless Voicemail is to deliver voicemails and convert leads without bothering your users on a call. It allows you to send a voicemail—without causing the phone to ring. Here are some useful features highlighted which can help businesses to work more efficiently
Cogito analyzes voice signals in phone conversations and empowers agents to build better rapport on every call. It enhances customer experience and agent can understand the user's behavior in the more efficient way. Let's explore more details here
There are many factors which determine the success or failure of your outbound call effort. In order to successfully run your outbound calling campaign, learn the best tips here
Call centers have one of the highest turnover rates of any industry, as these are the notoriously difficult place to work. What are the other reasons for this turnover and how can we overcome this issue? Click here to get the answers
TEVTA and TRG have announced to impart training to almost 2,000 unemployed youth across the province. If you want to get more information, click here